Return & Exchange Policy

At Salè Madrid, we want to ensure that every order reaches you in perfect condition.

Order Inspection

Customers are welcome to inspect their order upon delivery before accepting it, whenever permitted by the delivery service.

Exchanges

An exchange is available only in the following cases:

• You received a different product from the one you ordered.

• The product arrived damaged or defective.

If you experience any of the above, please contact our customer service team as soon as possible and provide clear photos of the item and your order details.

Items must remain unused, unworn, and in their original packaging to be eligible for exchange.

For hygiene and quality reasons, we do not accept returns or exchanges for reasons other than receiving an incorrect or damaged item.